Frequently Asked Questions

We deliver across Pakistan within 3–5 business days. Orders placed before 2 PM are processed the same day. You will receive a confirmation once your order has been dispatched.

Once your order is shipped, you will receive tracking information via email. You can also check the status of your order by logging in and visiting the Orders page.

Yes, we offer Cash on Delivery (COD) across Pakistan. You can also pay online at checkout for faster processing.

You can request a cancellation before the order is dispatched by contacting our support team. Once shipped, cancellations are not possible, but you may be eligible for a return.

Yes. Our fragrances are crafted with high-concentration oils for lasting performance. Most of our perfumes last 8–12 hours depending on skin type and application.

Most fragrances come in 30ml, 50ml, and 100ml sizes. Availability may vary by product — check the individual product page for options.

Absolutely. All Momin by Ahmed fragrances are our own original formulations, crafted with premium ingredients. We do not sell imitations or copies.

Yes, select products have a present option available at checkout. A gift wrap fee may apply depending on the product.

We accept returns within 7 days of delivery if the product is unused, sealed, and in its original packaging. Contact our support team to initiate a return.

Once we receive and verify the returned item, refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer.

You can browse our collection without an account, but creating one lets you track orders, save preferences, and enjoy a faster checkout experience.

Please contact our support team via email or WhatsApp and we will help you regain access to your account.